Effective Date: 09/17/2025

Last Updated: 09/17/2025

MJN Services, Inc. (“MJN Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our websites, services, and communications.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Contact Information – such as your name, company name, email address, phone number, and mailing address.
• Account Information – information you provide when creating an account or signing a contract with us.
• Transaction & Service Information – details about the services you request, purchase, or provide, including load or carrier details.
• SMS Information – mobile phone numbers, message content, delivery records, and geo-location data (when explicitly authorized).
• Technical Information – IP addresses, browser type, operating system, device identifiers, and website usage through cookies and server logs.
• Other Information You Provide – when you fill out forms, communicate with us, or interact with our services.

2. How We Collect Information

• Directly from you – when you call, email, text, submit a form, or sign a contract with us.
• Automatically – through cookies, analytics, and server logs when you use our websites.
• Through SMS communications – when you opt in via web form, initiate contact, or sign a contract authorizing SMS.
• From third parties – such as carriers, service providers, or partners assisting with communication and logistics.

3. How We Use Information

• Providing, managing, and improving our services.
• Responding to inquiries and providing customer support.
• Sending SMS communications (see Section 6 below).
• Managing contracts, rate confirmations, and load-tracking updates.
• Complying with legal obligations, resolving disputes, and enforcing agreements.
• Conducting internal analysis, research, and service improvement.
• Sending promotional offers or marketing communications (if opted in).

4. Sharing of Information

• Service Providers & Partners – with vendors such as telecommunications providers (e.g., CallCorp), carriers, IT service providers, and marketing partners who process data on our behalf.
• Legal & Compliance – when required by law, regulation, subpoena, or government request.
• Business Transfers – in connection with a merger, acquisition, or sale of assets.
• With Your Consent – when you authorize us to share data with other third parties.

5. Data Retention

• We retain personal information, including SMS message logs and geo-location data, indefinitely, unless deletion is required by law or regulation.

6. SMS Communications (10DLC Campaigns)

• Purpose & Scope – SMS may include conversational, transactional, and (if opted in) marketing messages.
• Opt-In Consent – initiating contact, completing a web form, signing a contract, or providing explicit marketing consent.
• Opt-Out Instructions – reply STOP to any SMS, processed within 24 hours; reply HELP for assistance or contact support@mjnservices.com / 801-705-9030.
• Message Frequency & Costs – messages sent as needed for business or as agreed in contracts; message/data rates may apply; no international SMS at this time.
• Information Collected – phone numbers, message content, delivery data, and geo-location (when authorized).
• Third Parties – telecommunications providers and marketing partners may access SMS/location data.
• Data Security – reasonable safeguards, but no encryption; breach notification provided if required by law.
• Compliance – TCPA, CTIA, and 10DLC rules.
• Policy Changes – effective immediately upon posting without further notice unless required by law.

7. Cookies & Tracking

• We use cookies, analytics, and similar technologies to improve website functionality and performance. You may disable cookies in your browser settings, but some site features may not function properly.

8. Data Security

• We use industry-standard measures to safeguard personal information, but no method of transmission or storage is completely secure. While we do not encrypt SMS or location data, we do apply access controls and monitoring.

9. Your Rights & Choices

• Depending on your jurisdiction, you may have rights to access, update, or correct your information.
• You may opt out of SMS communications or marketing emails at any time.
• You may request deletion of your information, subject to legal and contractual limits.
• To exercise these rights, contact us at support@mjnservices.com.

10. Changes to This Policy

• We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website. We will not provide separate notice of changes unless required by law.

11. Contact Us

• MJN Services, Inc.
• Email: support@mjnservices.com
• Phone: 801-705-9030
• Mailing Address: PO Box 736, Lehi, UT 84043-1180